FAQ

Subscribe to our newsletter and receive the discount code to use for your first purchase. Enter it at check out to receive the discount.

The 10% discount code is not cumulative with other active offers/promotions.

Currently, you can buy from all countries of the world. To receive the package in Italy, please use the italian version of the website: https://www.alexandersmith.it/it/. To receive the package in any other country of the world, please use the international version of the website: https://www.alexandersmith.it/

Sign up to the newsletter via the form at the bottom of the site. For you, an immediate 10% discount on your first order!

Once the order is completed, you will receive an automatic confirmation email to the email address indicated at the time of purchase. If you don’t receive it, check your junk folder. If you don’t see it there either, please contact Customer Service at shop@alexandersmith.it.

For any request regarding order tracking, send an email to shop@alexandersmith.it indicating in the subject the order number.

Yes, you can unsubscribe from the newsletter at any time. 

We work every day to deliver high quality products. If you receive a defective item do not hesitate to contact Customer Service: we will resolve the unpleasant situation as soon as possible! 

We suggest you to visit the dedicated page, you will find instructions on how to ask for a return.

Shipping costs depend on the type of shipment and the country of destination. See the dedicated page for more information.

The delivery terms depend on the type of shipment chosen and the place of destination. See the dedicated page for more information.

Accepted payment methods are credit cards, Paypal, Klarna, Apple Pay and Google Pay.